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Terms and Conditions
Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All customers and users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or place any orders directly with

Refund & Return Policy

In order to return a product purchased directly from, you will need to obtain a Return Material Authorization (RMA) by contacting, within 30 days of product purchase. Customer will be required to furnish proof of purchase.


If the item was purchased from one of's resellers/dealers then the item must be returned to that reseller/dealer. No RMA can be granted by for products purchased from a reseller/dealer.


Returned items must be complete with all original accessories, cables, attachments, manuals, badges, etc.; no refund will be given for those missing components. Use the original box for shipping and make sure that the RMA number is printed clearly on the box.


Customer will be responsible for all freight charges on original invoice on non-defective or user damaged items along with a minimum restocking fee of 15%. All special build order clocks and opened/used software are not eligible for return. reserves the right to determine whether a full, partial or no-refund is granted. reserves the right to exchange the product with the same or similar product at our discretion.



Equipment Warranty: provides a one year parts and labor warranty, which matches or exceeds the manufacturer’s warranty.  Most repairs are performed at our fully staffed service center.


To better serve you, will repair or exchange defective merchandise within the warranty period.  If you find that your merchandise is defective or damaged upon arrival, please contact us immediately for instructions regarding your return.


If adjustments or repairs are required, purchaser must contact our Customer Service Department detailing the request with information including make, model, serial number, and a copy of the original invoice.  Please also include a detailed description of the problem you are having with the equipment.  A customer service representative will provide you with a Return Merchandise Authorization (RMA) number. ON-SITE warranty repair may be available within our service area.  If located outside our service area, equipment is to be shipped prepaid to our service department according to the provided instructions.  Once we have received the equipment, it will be inspected, repaired as needed, tested and returned to the purchaser via standard ground shipping.  A comparable loaner clock, when available, can be provided for use while your equipment is being repaired.


Warranty is limited to defects in workmanship or material that may impair the equipment’s performance.  No warranty is given to normal wear items (consumables) such as batteries, ribbons, cards, dot matrix printer pins and other consumables as determined by the service facility.


No warranty is given for misuse, abuse, shipping damage or damages caused by external wiring indicating improper connection to power supply or line wiring, or for damages caused by spikes, power surges, brown outs, lightning, static electricity, or radio waves.  Surge protectors are readily available to enhance and protect equipment performance following initial installation.



Authorized Purchasing Agent

By placing an order with you hereby acknowledge that you have the appropriate purchasing authority to do so for your organization.  You further agree to pay any and all charges and or fees personally should your organization decline to pay for any portion of your order because you were not authorized to place the order.



Inscription Plates / Signature Plates

Customer is responsible for ensuring the correct spelling of all names, departments, etc. on any custom plates submitted for production.  Customer understands that any / all charges and fees necessary to correct errors or omissions on their plates, as approved by the customer, are the customer’s responsibility to pay.



Credit Card Purchases

Customer agrees to abide by all cardholder agreements related to credit card transactions.  Customer understands and agrees that they will be held personally liable for the payment of all charges should payment be declined or refused after the order has been shipped. 



Credit Account Purchases

Purchases made on account with are set at a net 30 day payment requirement.  Failure to pay promptly or having payment dishonored may result in the customer's credit privileges being revoked and terms changed to pre-payment only at our discretion.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The collective work includes works that are licensed to Copyright 2003, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

You agree to indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Sales & Use Tax Collection collects sales taxes for the State of California's Board of Equalization equal to the Sales Tax rate charged in the county where the merchendise is being shipped to.  Customers are hereby advised that they bare the responsibility of paying any difference over and above their county tax rate if they are subject to a Sales Tax rate in excess of their county tax rate.